About the product

A technical support bot for Web App applications. Suitable for any project, it’s an indispensable tool for your business.

Features

• Real-time chat (WebSocket)
• Send text, photos, videos, files, GIFs, and stickers
• Voice messages and voice circles: record directly in the app
• "Typing" and "Read" statuses ✓✓
• Reply to messages, edit, and delete
• Replies are sent to the bot if the customer is not in the app
• Rate support with stars and leave feedback
• Customer support history
• Support dashboard: in a browser and in Telegram
• Counters for new requests and unread messages
• Customer wait timer with color indicators
• Assigning and transferring requests, priorities, and tags
• Internal notes, invisible to the customer
• Quick reply templates via “/”
• Customer profile with statistics and notes
• Blocking users with reason and duration
• Search by customers, requests, and correspondence; audio and browser notifications
• Dashboard with statistics and charts
• Statistics for each employee
• Adding and removing employees and roles
• Auto-reply, working hours, auto-closure of requests
• Exporting requests to Excel (CSV)
• Employee activity log
• Automatic updates to client name and username
• Spam protection
• Working via group threads (optional)
• Light and dark themes, mobile-responsive